Terms and Conditions


Welcome to the One to One webstore (www.onetooneofficesolutions.co.uk). Please read carefully our Terms of Business which governs your use of our Web Site. By using this Site and placing an order, you are agreeing to them.


Copyright & Trademark


This Site is owned and operated by One to One Office Solutions Ltd. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of One to One Office Solutions Ltd or its licensees, content providers or technology providers. All rights reserved.






Permission is granted to copy, print and distribute in hard copy sections of this Site for the purpose of browsing and shopping or for placing an order at onetooneofficesupplies.co.uk. Any unauthorised use of the material on this site without the prior permission of One to One Office Solutions Ltd may violate copyright, trademark and other applicable laws.





One to One Office Solutions respect all relevant trademarks which are marked accordingly.



Contract Formation




No contract shall subsist between you and One to One Office Solutions for the sale by it to you of any product unless and until we accept your order by sending you a VAT invoice. Your order confirmation is for your convenience only and does not constitute an acceptance of your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the email to you (whether or not you receive that email).


Title ownership of the goods shall not pass to the customer until all sums due from the customer on any account have been paid.


Credit Account Customers



By applying for a credit account with One to One Office Solutions, you also agree to the following:

  • Credit account terms are strictly 30 days nett from date of invoice.
  • Late payment may result in your account being on hold until overdue payments are received.
  • All invoices are due for payment on the 30th day of the month following the invoice date or your specific payment terms. Any invoice outstanding beyond this period may be referred to a debt collection agency and will be subject to a surcharge of 20% + VAT to cover the collection costs incurred. The surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.
  • Any account queries must be referred to our accounts department within seven days of the invoice date to qualify for credit.
  • Title ownership of all goods remains with One to One Office Solutions Ltd until full and cleared payment is received.
  • WE may reclaim any goods’ sold at any time to the customer, to the full value of any outstanding debt.
  • Prices are liable to change from time to time (without notice) in line with the effect of market trends on raw materials.
  • Goods not required or found to be faulty on delivery must be returned to us within seven days to qualify for a full credit. Goods not required must be returned in original and undamaged packaging in re-sellable condition.
  • Items can only be accepted for return with the prior consent of our sales office.
  • Orders for non - stock or custom-made items must be made in writing and such goods are not returnable unless found to be damaged on delivery.
  • Orders valued at £250.00 or over must be made with an official order number where applicable.
  • To ensure that you are credited for items returned, our drivers and sales team will not uplift goods without a printed collection note from our office to be signed (by both your representative and ours) at the time of collection.
  • Non delivery of custom made items will result in the customer being charged for storage and one to one Office Solutions Ltd will sell the goods  to a 3rd party for the best cash price available and the customer will be liable for the difference.






"RRP" - any "RRP" used on this Site represents the manufacturers' suggested selling prices and may not be indicative of the prevailing selling prices at any specific time and place in your area.




"Our Price" - despite our careful attention to pricing, an item could be miss-priced inadvertently. If an item's correct price is lower than our quoted price, we will charge the lower (correct) amount and deliver the item to you. If an item's correct price is higher than our quoted price, One to One Office Solutions shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. However, we might at our discretion decide to honour the lower (incorrect) price and send the item in order not to cause you inconvenience.



You "Save" - all references to your "savings" on this Site are based on your average savings relative to the "RRP" excluding the VAT calculation.






We will deliver your order within normal working hours within 1 business day from receipt of the order if we receive your order before 5:30 pm. If your order is received after 5:30pm, we will deliver the order within normal working hours within 2 business days. If for any reason we cannot deliver your order within this time period we will contact you immediately to arrange a new delivery time with you. If for any reason we cannot deliver your order within our time period you may at your option cancel your order and we will provide you with a full refund. Delivery charge will be applied on orders under £30 excluding VAT - Standard rate: £5.95 net, charges may change without notice. E&OE.



We deliver by our own transport or by our preferred carriers to the UK mainland only. We do not deliver to the Isle of Wight, Channel Islands, Eire or the Scottish Isles.



Your Order



We reserve the right to substitute goods within your order with goods of an equivalent nature but will usually inform you if an item is out of stock if you have supplied us with contact details If you do not wish to accept the substituted goods then you must arrange to return them to us within 7 days of their receipt.





To the fullest extent permitted in law, one to one office solutions is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this web site or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, one to one office solutions ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current.




In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.


Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.



Registered in England & Wales: 3362586                           VAT Registration No: 680 1924 35



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